Businesses are scrambling to keep up with technology. They need to figure out what lurching change means for their operations, products, services, and employees. DDD has to solve for these while also centering its social impact mission.
In its 25 years in operation, DDD has evolved with the steep slope of change. From its earliest training in data entry to today’s AI workshops, DDD has tried to match its programs to client demand. As it spread out from Cambodia to Laos and Kenya, it adjusted to differences, including the potential tech workforce of underserved youth.
“We need to adapt our learning culture to AI and coding,” said senior HR manager Viengsone Keosychanh. Keosychanh came up the internal ranks and has a significant hand in DDD training programs and a passion for both IT and teaching. He wants to see DDD go deep with technology beyond its current BPO services. His enthusiasm is shared by many alumni interviewees and staff who have a practical response to changing technology: let’s learn so we can compete and improve our communities and country.
The catch is getting people ready fast enough. Some managers are reportedly more resistant to changing how they operate. As one board member put it, using AI needs to be as normal as using MS Office or Google tools.
“DDD is always adapting to the environment, to the market, and to the demand,” said board member Kay Lot. “We’ve made a lot of impact in 25 years … and now we need to reimagine our own model so we can continue to stay relevant and stay impactful.” DDD will continue to face leaps in technology. In riding the next wave, it can rely on experts and 25 years of experience in decision-making and iterating.
